Technologies Customer Support


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Technologies Customer Support

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NYSE Technologies has a number of customer support portals:  

  Global Connectivity      

  Trading Solutions

  Exchange Solutions

  Global Market Data

  NYFIX Solutions

Global Connectivity Back to top

Secure Financial Transaction Infrastructure (SFTI) customer support queries in the US.

Email service.desk@nyx.com 
Online SFTI US Customer Guide (pdf)
Phone

1-866-873-7422

Secure Financial Transaction Infrastructure (SFTI) customer support queries in Europe.

Email MSservicedesk@nyx.com  
Online SFTI Europe Customer Guide (pdf)
Phone

+44 (0)20 7655 7330

 

Trading Solutions Back to top

For support queries including products from previous companies such as Wombat and TransactTools, including TCM

Email Support-Trading-Technologies@nyx.com

Please note the support email address above now replaces the previous support@wombatfs.com.

Online You must have a customer ID and password to access the site.
NYSE Technologies Web Issue Management
Phone

EMEA: +44.2890.262.911
North America: +1.212.461.3220
Asia: +65.6501.4111

Managed Services - For Market Data Managed Services including SuperFeed

Email Managed-Services-Technologies@nyx.com
Phone

+1.646.826.6444


Trading Solutions Customer Docshare

  Online

You must have a customer ID and password to access the site.
Trading Solutions Customer Docshare

 

Exchange Solutions Back to top

For Exchange Solutions customer support queries, please contact your Account Manager 

Email Support-Exchange-Technologies@nyx.com

 

Data Administration & Reporting Technologies (DART) Back to top

 

Email DARTSupport@nyx.com  
Phone

EMEA:  +44.2890.262.935 (UK hours)                                         North America: +1.212.656.5127 (Outside UK hours)

 

Global Market Data Administration Back to top

Online www.nyxdata.com
Phone

North America:  +1.212.656.3800

 

NYFIX Solutions Back to top

Email support@nyfix.com
Phone

Toll Free:  866-467-4004

Global:  646-525-3300
Option 1:  FIX Connectivity; ioinet
Option 3:  FIX Trader, OASYS, Back Office
Option 4:  Appia, TradeScope

 

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