Dear Customer,
The TAQ quotes file for 05/07/2010, as currently available on our ftp servers, contains incorrect and incomplete data.
We have identified the root cause of the problem and are working to correct the file. We do not currently have an ETA but will send out an announcement early next week with a status update. We apologize for the delay in posting accurate data for 05/07/2010 and also for any inconvenience this may have caused you.
We understand and appreciate the importance and urgency of providing you with accurate quote data for 05/07/2010 and, as a result, have dedicated every available resource to resolving this issue as quickly as possible.
If you have any questions or concerns, please contact our Service Desk at:
Service Desk
Telephone: +1 212 383 3640 (International)
Telephone: 866 873 7422 (Toll free, US only)
Email: service.desk@nyx.com
Sincerely,
NYX Data Global Products Team