Support

For Global Data Products, Infrastructure, Appia,
Tradescope and Platform Services 

To obtain support, please contact:

NYSE TECHNOLOGIES’ CLIENT SERVICE DESK


NYSE Technologies’ Client Service Desk is available 24 hours a day, 365 days per year. 

BY PHONE

For all URGENT issues please telephone the Service Desk on:

USA
+1 866 873 7422 (toll free in US)
+1 212 383 3640 

Australia
+61 1 800 506 227 (toll free in AU)

UK
+44 808 101 3866 (toll free in UK)
+44 207 655 7888

China
+86 400 882 2979 (toll free in CN)

Poland
+48 223 060 789

Hong Kong
+852 800 900 790 (toll free in HK)
+852 35 82 60 48

 

Japan
+81 367 430 393

We will create a Client Contact Ticket and provide you with the reference number before the end of the telephone call.

BY EMAIL

For all other issues please contact us at service.desk@nyx.com. Upon receipt of your email, a ticket will be automatically created and you will receive an email response confirming the ticket reference number.

ESCALATIONS

If you need to escalate an issue, please contact the Service Desk as you normally would and ask for an escalation. The Service Desk will then put you in contact with an available member of the management team:

SERVICE DESK AMERICAS

SERVICE DESK APAC

Service Desk Manager
Patrick Berweiler

Service Desk Manager
Ernesto Japlit

Senior Management Escalation
Americas
Richard Zweig

Senior Management Escalation
EU/APAC
Leopoldo Veroy

Global Head of Operations
Nelson Couvertier


For Enterprise Software Market Data Environments

To obtain support, please contact: support-trading-technologies@nyx.com

  • EMEA (UK) +44 (0)289 082 2090 (caller paid)
  • N. America +1 312 442 7064 (caller paid)

For Managed Enterprise Software Environments

To obtain support, please contact:

  • EMEA (UK) +44 (0)289 082 2100 (caller paid)
  • N. America +1 646 826 6444 (caller paid)
  • MS Support Desk (APAC) +632 459 4874